Absenteeism is global problem affecting all organisations to some degree. Broadly speaking, there are two types of absenteeism:
- Physical absence - An employee is scheduled to be at work but is not there; and
- Presenteeism - An employee is at work as scheduled, but is not productive.
Although absenteeism can be a significant HR management problem, there tends to be little data reflecting the trends of absenteeism within a given organisation. Furthermore, few organisations take the time to understand the nature and types of absenteeism that occur. For these reasons, the problem of absentee management cannot be effectively addressed with an organisation.
Detailed reporting can provide insights into organisational absence trends based on factors such as age, gender, and job type. The results can then be compared to national norms to create an in-depth understanding of nature of absenteeism within an organisation.
Sapient’s Sick Absence Management System (SAMS*) serves to:
- Quantify the cost of sick absence to our clients.
- Provide clients with a high level summary of sick leave trends within their workforce.
- Provide insight into the costs and trends of absenteeism in the organisation.
- Indicate possible sick leave abuse.
- Highlight possible disability, incapacity, medical or health issues.
- Guide potential interventions, and can then measure the efficacy of those interventions.
- Provide insight into whether absence policies in place are aligned to employee behaviours.
The types of reports provided by the system include:
- High level overview of absence indicators and costs:
- Total number of days taken;
- Average number of days taken;
- Total number number of absent employees;
- Average cost per day;
- Analysis by demographics (age, gender).
- Analysis by organisational structure.**
- Analysis by employee profile (salary band, length of service).
- Employees with exhausted sick leave.
- Employees with the highest sick leave profiles.
It is recommended that the analysis is performed quarterly.
For the first analysis it is beneficial to receive a 2-3 year history of leave data so that trends can start to be developed from the outset.
* Sapient also offers a ‘lite’ version which purely reports on absence trends in the company but does not include management of absence.
** Analysis by organisation structure can only be offered if the organisational structure information is provided